Website Privacy Policy

Last Updated: April 21, 2025
Operated by: Karen Freud, Psychotherapy | Art Therapy
Website: karenfreud.com

This Privacy Policy explains how Karen Freud, Psychotherapy | Art Therapy ("the Practice") collects, uses, and protects personal information through the website karenfreud.com ("the Website"). By accessing or using the Website, users agree to the terms outlined in this policy.

As a psychotherapy practice based in Ontario, Karen Freud, Psychotherapy | Art Therapy complies with the Personal Health Information Protection Act (PHIPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA), which govern the handling of personal and health information in Canada.

 1. Collection of Personal Information

Users may voluntarily provide personally identifiable information when interacting with the Website. This may include:

  • First and last name
  • Email address
  • Phone number
  • Information submitted through web forms (e.g., contact, consultation requests)
  • Comments submitted on blog articles
  • Cookies and usage data (see Section 2)

Users are asked not to submit personal health information (PHI) through the Website. Secure communication is available through the client portal (see Section 10).


2. Usage Data and Cookies

The Website may automatically collect certain technical data when accessed. This may include:

  • IP address
  • Browser type and version
  • Pages visited and duration
  • Referring websites or links
  • Device type and operating system
  • General location data (e.g., country)

Cookies

The Website uses cookies and similar tracking technologies (e.g., scripts, beacons) to analyze traffic and improve functionality. Users may disable cookies through their browser settings, though doing so may impact the user experience.


3. Use of Collected Information

Information collected through the Website may be used to:

  • Respond to inquiries and communication requests
  • Improve the Website’s design, usability, and performance
  • Monitor and analyze traffic and usage patterns
  • Maintain the security and integrity of the Website
  • Fulfill legal or regulatory obligations

4. Website Analytics

The Website uses Google Analytics, a third-party service that tracks and reports website traffic. Google may use collected data to personalize ads and other content across its network.

For more information, users can view:
Google Privacy & Terms
To opt out: Google Analytics Opt-out Browser Add-on


5. Data Transfers and Storage

Information submitted through the Website may be processed or stored on servers outside of Ontario or Canada. By using the Website, users consent to such transfers.

Karen Freud, Psychotherapy | Art Therapy takes reasonable steps to ensure that personal information is handled securely and in accordance with applicable privacy laws.


6. Legal Disclosure of Information

Karen Freud, Psychotherapy | Art Therapy may disclose personal information when such action is necessary to:

  • Comply with legal or regulatory obligations
  • Respond to lawful requests from public authorities
  • Protect the rights, property, or safety of the Practice, users, or others
  • Investigate or prevent suspected misuse of the Website
  • Avoid or respond to legal claims or proceedings

7. Data Security

Karen Freud, Psychotherapy | Art Therapy is committed to protecting personal information. While no method of transmission over the Internet is completely secure, appropriate technical and organizational measures are used to reduce the risk of unauthorized access or disclosure.


8. User Rights

Under PHIPA and PIPEDA, individuals have the right to:

  • Request access to their personal information
  • Request corrections to inaccurate or incomplete data
  • Withdraw consent (where applicable)
  • File a complaint with the Information and Privacy Commissioner of Ontario if they believe their privacy rights have been violated

Requests related to personal information can be submitted using the contact details provided below.


9. External Links

The Website may contain links to third-party websites. Karen Freud, Psychotherapy | Art Therapy is not responsible for the privacy practices or content of external sites. Users are encouraged to review the privacy policies of any linked websites.


10. Contact and Secure Communication

For general questions about this Privacy Policy or to exercise data-related rights, please contact:

🔒 For Secure Communication or Appointments:
Clients and prospective clients are encouraged to use the secure client portal provided through JaneApp:
👉 https://karenfreud-psychotherapy.janeapp.com/


⚠️ Important Notice

The Website is intended for informational purposes only. It is not a platform for the exchange of personal health information, urgent communication, or mental health emergencies. In case of crisis, please contact 911 or local emergency services.

Need to Reach Out?

Here to Support You — With Clarity and Care

For general inquiries, please use the contact form. For secure bookings, visit the JaneApp client portal.

Contact Form Book via JaneApp